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Title
Text copied to clipboard!Spa Coordinator
Description
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We are looking for a dedicated and organized Spa Coordinator to join our team. As a Spa Coordinator, you will be responsible for ensuring the smooth operation of the spa, providing exceptional customer service, and supporting both guests and staff. You will manage appointment scheduling, greet and assist guests, handle administrative tasks, and maintain a welcoming and relaxing environment. The ideal candidate will have excellent communication and organizational skills, a passion for wellness and hospitality, and the ability to multitask in a fast-paced setting. You will work closely with therapists, management, and other team members to deliver a seamless spa experience. Key duties include managing the front desk, answering phone calls and emails, processing payments, and resolving guest concerns. You will also be responsible for maintaining spa cleanliness, inventory management, and assisting with marketing or promotional activities as needed. Previous experience in a spa, hospitality, or customer service role is highly desirable. Strong attention to detail, a friendly demeanor, and the ability to remain calm under pressure are essential. If you are enthusiastic about wellness and enjoy helping others feel their best, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Greet and assist spa guests upon arrival
- Schedule and confirm appointments
- Answer phone calls and respond to emails
- Process payments and manage billing
- Maintain cleanliness and organization of the spa
- Support spa staff and management with daily operations
- Handle guest concerns and resolve issues promptly
- Manage inventory and order supplies
- Assist with marketing and promotional activities
- Ensure compliance with health and safety standards
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with scheduling software and basic computer skills
- Professional appearance and demeanor
- Ability to work flexible hours, including weekends
- Attention to detail and problem-solving skills
- Ability to remain calm under pressure
- Interest in wellness and spa services
Potential interview questions
Text copied to clipboard!- What experience do you have in hospitality or spa environments?
- How do you handle difficult or dissatisfied guests?
- Are you comfortable working with scheduling software?
- Can you describe a time you managed multiple tasks at once?
- What interests you about working in a spa?
- Are you available to work weekends and evenings?
- How do you ensure a welcoming environment for guests?
- Describe your approach to maintaining confidentiality and privacy.
- How do you prioritize tasks during busy periods?
- What steps would you take if a guest had a complaint?
